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FAQ

GENERAL
How can I talk with someone at Peppercorn?
How else can I contact Peppercorn Books?
How can I open an account with Peppercorn Books?
Can I get a catalog from Peppercorn Books?
I need an order form. How can I get one?
I would like to see books before I order them. Is this possible?
What currency must I pay in?
How can I obtain up-to-date prices?
Privacy
Returns Policy
Another question?

PEPPERCORN TITLES
How can I find information about a particular title carried by Peppercorn Books?
I want books on a particular topic but don't know what titles you have available?
Which languages do your books cover?
Can you supply books not listed on the Peppercorn website?

ORDERING
How can I order books from Peppercorn Books?
Do I need to use a purchase order to buy books from Peppercorn Books?
How can I pay for books ordered from Peppercorn Books?
Can I order books on line?
Can I order books by mail?

SHIPPING
How do you ship books?
What do you charge for shipping?
Do you ship books overseas?


GENERAL

How can I talk with someone at Peppercorn?

Phone us: (269) 621-2733. There is usually someone in the office, 9:00am to 5:00pm EST, Monday through Friday. If there is no answer, leave a voicemail and we will call back.

How else can I contact Peppercorn Books?

Post: 68158 Red Arrow Hwy Hartford, MI 49057
Phone: (269) 621-2733
Fax: (269) 350-7090 Email:
post@peppercornbooks.com

How can I open an account with Peppercorn Books?

Just phone, write, email, or sign up online. We will need your name, organization, address, phone/fax numbers and email address.

Can I get a catalog from Peppercorn Books?

Yes. We have a range of catalogs covering different subject areas covered by our books. To receive a catalog, phone, fax or email your request, or go to the Subject List.

I need an order form. How can I get one?

If you need an order form, you can download one from this website (PDF format). Or you can call us at (269) 621-2733. We can also mail, fax or email one to you.

Peppercorn does not require orders to be on our order forms: they are for your convenience or for situations where your organization requires you to use one.

I would like to see books before I order them. Is this possible?

All of our books in our core collection are described on this website. Where relevant, we also show pages from the book. If you need to see the actual books, there are several options.

1. We visit a number of state and national conferences each year to show our books. Contact us to see where we will be exhibiting during the next 12 months.

2. We organize exhibits of our books in conjunction with customers in different parts of the country. Call to see if a visit is planned in your area, or if you would like to host such a visit in your area.

3. Regular customers ("Frequent Buyers") can call and ask for sample copies of particular books.

What currency must I pay in?

We normally ask for payment in US dollars.

How can I obtain up-to-date prices?

The prices listed on this website are current. Changes are posted daily. Prices are all in US dollars. Prices in all other currencies are calculated by Peppercorn Books on the day books are shipped.

What is your privacy policy?

We value your privacy. We never share information about our customers' personal information. We do not share our mailing lists with anyone. To see our full privacy statement, go here.

What is your return policy?

Returns will be accepted subject to the following terms.

All books and materials must be in a resalable condition

The customer will pay return shipping

Returns are only accepted within thirty days of the item being shipped from the Peppercorn Office, unless prior arrangements have been agreed at the time of purchase.

We will normally only accept returns of reproducible materials if accompanied by verification that the material has not been copied.

This policy only applies to books supplied from our regular stock, i.e. items listed on our website, www.peppercornbooks.com. Other items are treated as special orders and may not be returned, unless prior arrangements have been agreed at the time of purchase.

We will issue a credit note for all returned items which may be applied to future purchases, or to a refund.

Call the Peppercorn Office before shipping to obtain a returns number.

Another question?

If you have other questions which are not listed above, please send them to us.


PEPPERCORN TITLES

How can I find information about a particular title carried by Peppercorn Books?

Use the quick find feature on the left of any page, select title from the dropdown list and type in the title you are looking for in the freeform text box.

If you don't know the title but do know the publisher, browse the list of publishers on the home page.

I want books on a particular topic but don't know what titles you have available?

Use the quick find feature on the left of any page. If you are not sure what subject list to choose, enter a word describing the books you want in the search box.

Which languages do your books cover?

Most of our books are in English. Some are in other languages. Some are bilingual.

We also have a selection in Spanish and in some African languages.

African languages covered include Somali, Swahili, IsiZulu, Isindebele, Tshivenda, Sesotho, Setswana, Sepedi, IsiXhosa, Afrikaans, Siswati and XitSonga.

We also have a small selection in South Asian languages.

We can supply bilingual children's books in English and other languages.

For a list of books in the language that interests you, go to the language drop-down box on the left of any page.

Can you supply books not listed on the Peppercorn website?

Yes. As a bookseller we can supply books from anywhere in the world. If you are looking for a book not listed on the website, send us an email.


ORDERING

How can I order books from Peppercorn Books?

You can order books by phone, fax or email, or through this website. Or of course you can send your order by mail.

Do I need to use a purchase order to buy books from Peppercorn Books?

If your organization uses purchase orders we ask that you use one to ensure prompt payment of our invoice. Note: Peppercorn does not require any additional paperwork to fulfill your order.

If you are an individual, or your organization does not use purchase orders, we do not require them.

How can I pay for books ordered from Peppercorn Books?

We will send an invoice with your order and you can pay by check, money order or credit card.

For orders from individuals outside North America, or from new individual customers, we prefer advance payment by credit card.

When sending a payment by check, we ask for payment by check in US dollars payable on a US bank.

Can I order books on line?

Yes. Choose the books you want from the home page. Each book you select has an "add to cart" link to order the item.

Can I order books by mail?

Yes, download our pricelist and order form and mail or fax it to us.


SHIPPING

How do you ship books?

We normally send books by post. We ship to US customers by Priority Mail and to Canadian customers by airmail. In the case of large orders, we may ship by media post.

For overseas customers, you can place your order through the web site which will list shipping options and costs.

We can ship books by other means (e.g. Express or overnight). We will price such requests individually.

What do you charge for shipping?

For orders to US addresses, we use a chart of shipping charges based on the value of the order:

Orders under $35: $5.00
Orders $35 and over: 15% of the order value
Orders $100 and over: 10% of the order value
Orders $200 and over: 5% of the order value
Orders $1,000 and over: 2.5% of the order value

Do you ship books overseas?

We can send books anywhere in the world, subject to satisfactory payment arrangements. If you are ordering from the UK and some European countries, we may pass your order to our UK distributor, AVANTI Books.


Continue

Information

Print Our Latest Catalog
Download a copy of our latest catalog, Learners in Prison. You can also call us if you would like multiple copies mailed to you.

Catalogs & Price List
Download our price list and any of our catalogs in PDF format, or order them through the mail.

Notes & Info from Peppercorn
Read about new and forthcoming publications from Peppercorn, news items about Peppercorn authors, and other information, news, and gossip about our work.

Peppercorn E-Newsletter
Get updates on our newest publications, special offers, and more in our quarterly e-newsletter.

Can't find it?
Peppercorn can supply books from other publishers in addition to the ones listed on this website. If you don't see a book you need, in English or any other language, let us know and we'll try to find it!


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Peppercorn Books & Press, 68158 Red Arrow Hwy Hartford, MI 49057
Phone: (269) 621-2733 | Fax: (269) 350-7090
post@peppercornbooks.com
Copyright © 2004 Peppercorn Books
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